Privacy policy

At HORDEN, your privacy is treated with the same care as our products. We collect only what is necessary and never misuse your information.


What information we collect

When you interact with HORDEN, we may collect:

  • Your name, phone number, email address

  • Shipping and billing address

  • Payment-related details (processed securely via trusted payment partners)

  • Basic website usage data (to improve performance and experience)

We do not collect unnecessary personal information.


How we use your information

Your information is used only to:

  • Process and deliver your orders

  • Communicate order updates or support requests

  • Improve our products, website, and customer experience

  • Share important service-related messages (not spam)

We do not sell or rent your personal data to anyone.


Payments & security

  • All payments are processed through secure, PCI-compliant payment gateways

  • We do not store your card or payment details on our servers

Your financial information remains protected at all times.


Who has access to your data

Your information is shared only when necessary, such as with:

  • Delivery partners (for order fulfillment)

  • Payment processors (for transactions)

All partners are required to maintain confidentiality and data protection standards.


Cookies & tracking

We may use cookies to:

  • Improve website functionality

  • Understand browsing behavior

  • Enhance user experience

You can manage or disable cookies through your browser settings.


Your rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections or deletion

  • Opt out of non-essential communications

Just write to us—we’ll handle it promptly and respectfully.


Policy updates

We may update this policy from time to time to reflect improvements or legal requirements. Any changes will be posted clearly on this page.


Contact us

If you have questions about privacy or data usage, contact us at:
📩 thegrandcollective.co@gmail.com

 

At HORDEN, privacy isn’t legal jargon, it’s part of our promise of trust, transparency and respect.